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engagement

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Last month I posted Jesse Schell’s vision of an augmented-reality future, and it generated more buzz than anything I’ve posted previously — mainly because of the Orwellian implications.

A few weeks ago I came across a very different vision of saving the world through games, one that appealed to me more because positive behavior change is viewed as — and shown to be — a long-term effect rather than something you do at the moment for a gold star or a number of points. It was also mind-opening to me as a gamer who is very aware of the time and effort spent… some say wasted… in online games. And this week’s #lrnchat reminded me that I hadn’t posted it! Doh!

If you haven’t seen it, you definitely want to. Here is Jane McGonigal’s incredible TED Talk, Gaming Can Make a Better World.

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It’s not news that drama, risk, and excitement create more memorable learning experiences than just presenting information. But sometimes, I admit, it’s just hard to figure out how to create drama/risk/excitement. Sometimes things just don’t work and I can’t blame it on a stakeholder, because it didn’t work in my head any more than it worked on the screen.

That’s when I turn to games, movies, and TV for inspiration. Personally, I don’t think what makes for good drama in these disciplines is all that different from what creates truly memorable learning experiences. I’ve seen no evidence that people turn off their BS detectors when they sign into the LMS.

Along that train of thought, here’s a letter from David Mamet to the writers of The Unit, about creating good television. Warning: Strong language abounds.

Enjoy.

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My husband sent this video to me this week: a recording of Carnegie Mellon professor, author, and former Imagineer Jesse Schell talking about the future, game design, Facebook, and lots more at DICE 2010. There are several ID implications here, but one that speaks to me most initially is about motivation.

As a trainer, I often fell for the idea that if I was giving out prizes, trainees would only value them if they were “valuable”. But in fact, mere measurement does change behavior, and the oddest things can motivate us: achievements in WoW (most of which give nothing), virtual prizes (like clipart of a car that I saw one webinar presenter give out this past week), or simply seeing a full row of green checkmarks because we got 100% on a quiz.

There’s lots of stuff to discuss here. Watch. Tell me what you think.

(Alternately, view in parts on YouTube…)

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salsa

Photo: iStockPhoto

On Tuesday night, my husband and I started Salsa dance lessons.

Starting class, the instructors didn’t state learner-focused performance objectives or list the conditions under which we were expected to perform. Instead, they demonstrated what we would (hypothetically) be able to do once we learned the steps. It was enough beyond what we would cover that day to be motivating, but not so advanced as to be demoralizing.

The guidelines IDs use to create objectives help us communicate clearly, but don’t help us motivate our learners. I’m with Michael Allen that we could do better… why not communicate objectives and simultaneously help our learners visualize what they will be able to accomplish, even what they will become, once they finish our training?

IMO, subject matter and delivery method are largely irrelevant; I’ve seen this same technique used in data entry training.

Your thoughts?

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My mind has been on authoring technology lately. Specifically, how do I work around this tool’s shortcomings, or bend this one to my will?

These problems need attention, but it seemed like a good time to balance things out with a little Choose Your Own Adventure.

Choose Your Own Adventure #22, Tattoo of Death!

Choose Your Own Adventure #22, Tattoo of Death!

CYOA, if you’re not familiar, is a series of young-adult adventure books that allow the user learner reader to make decisions for the main character by turning to different pages in the book. Each decision may lead to success… a new decision… or certain death. They’re incredibly engrossing, and they made many a long, childhood car ride bearable for my sister and me.

I use them to illustrate the concept of branching in an ID class I teach; they’re also a great reminder that creating interactivity requires creativity… not necessarily fancy technology.

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Illustrations deserve their own discussion; they’re my recommendation because they’re highly editable.

Angela, one of our recent stars. $18 for her files and 100% worth it.

Angela, one of our recent stars. $18 for her files and 100% worth it.

You can use clipart (and if you do, check out Tom Kuhlman’s now-classic post on clipart editing). For learning agents, though, one or two on-screen personas get a lot of focus and need to represent a wide range of behaviors, so clipart may not cut it.

For my money/time, I buy pre-made illustrations. The regular stock photo sites have illustrations, but the best collection I’ve found for learning agents is cartoonsolutions.com.

Most of their characters are elearning-appropriate and they come with various poses and mouths (meant to animate speech, but I also use them as facial expressions). I buy Flash versions and use Illustrator to edit them for stills. Add audio from a popular CSR, and you’re golden.

I’m still looking for more collections — any recommendations?

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For small shops, part of the difficulty of creating learning agents is developing media. I prefer using still images (photos and illustrations — more on those tomorrow) rather than animations and video.

Stock image from iStockphoto. Or Fotolia.

Stock image from iStockphoto. Or Fotolia.

Some IDs take their own pictures for greater authenticity, sometimes using coworkers. Some avoid this because of the possibility that it will distract learners (and the possibility that someone will leave — or change appearance — and create rework).

If you prefer stock, here are a few sites where you can get suitable images:

1) istockphoto.com, bigstockphoto.com, and fotolia.com have decent collections, often searchable by model so that you can judge whether all poses you need are available. Lots of their images can be found on any of these sites.

2) narratorfiles.com has larger collections of images, more focused on training purposes.

Do you use stock images or take your own? Why? Favorite sources?

Stay tuned: Get Your Own (Using Illustrations)

For small shops, part of the difficulty of creating learning agents is developing media. I prefer using still images (photos and illustrations — more on those tomorrow) rather than animations and video.

Some IDs take their own pictures for greater authenticity, sometimes using coworkers. Some avoid this because of the possibility that it will distract learners (and the possibility that someone will leave — or change appearance — and create rework).

If you prefer stock, here are a few sites where you can get suitable images:

1) istockphoto.com, bigstockphoto.com, and fotolia.com have decent collections, often searchable by model so that you can judge whether all poses you need are available. Lots of their images can be found on any of these sites.

2) narratorfiles.com has larger collections of images, more focused on training purposes.

Do you use stock images or take your own? Why? Favorite sources?



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When I was a software trainer, the most common question learners asked was how to remove Clippy/Clippit, Microsoft’s annoyingly interruptive Office Assistant. But he had good qualities. Clippy was a help agent; as such, he was designed to respond to the user’s questions and needs. What if our learning agents also acted as portals for help, in addition to making emotional connections as we’ve discussed this week?

learningagent04

Clippy at his best: responding, not interrupting

Thinking about ways to use an interactive learning agent (searching documentation on the intranet, linking to resources inside the course and on the Internet, providing contact with a trainer and help desk), I realized I’ve implemented these in e-learning before — just not using a persona interface. Tom’s comment this week suggested further uses still — exciting ones that probably involve LMS integration, that inspire me to ask:

Without technological barriers, what would you do?

Stay tuned: Get Your Own Learning Agent

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“Post” script: Many apologies for the feed weirdness this week. I decided to actually go on vacation while I was on vacation, and I forgot to tell my blogging software. Lo siento, je suis désolé, ani mitzta’eret, ich entschuldige mich. (Yes, I’ve decided this paragraph doesn’t count in my word limit.)

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Recently I received a sample e-learning course on preparing for a pandemic. It was primarily presentation of factual content, and it included an on-screen, animated agent with voice narration. It’s a counter-example to the one we saw yesterday. Here are the issues I had with it:

  • The narrator introduces the topic but doesn’t reappear after that first screen (within the first lesson), so she doesn’t provide any sense of continuity.
  • She doesn’t have a name or personality, or any emotional impact on the course.
  • The animation doesn’t add anything compared to just using images; in fact it adds movement, which distracts from the onscreen text.

At least it was short. That sounds facetious, but it’s a virtue that many courses don’t have… particularly when they’re showing off cool toys like animated characters.

Stay tuned: Another Agent To Learn From

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The best example I’ve seen of a learning agent in action (Course Demo — free account creation required):

learningagent2

The learning agent from Allen Interactions' anti-terrorism course

The course teaches police officers and dispatchers how to identify and respond to terrorism threats. The initial content presentation is made by a learning agent.

Why I think it’s effective:

1) The agent’s appearance and voice are spot-on authentic; I suspect the developers used a real cop. Good call… I couldn’t see a namby-pamby voice talent impressing this audience.

2) Images and narration are used, which are every bit as effective as video, without the hefty bandwidth requirement. Also, making changes will be much easier than with video.

3) Since it feels like we’re in a classroom, the designers gave the agent good presentation skills. It’s not super-thrilling, but he’s not merely reading his slides to us.

Your thoughts? More examples?

Stay tuned: Learning Agents, Done Poorly

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It seems like I’m seeing more and more courses with learning agents these days, so all this week, I’ll share some examples and thoughts.learningagent1

Learning agents are characters that reside on the screen and deliver course material, much the way an instructor would in instructor-led training.

They can bring life and energy to a dry, boring topic. They can provide an authoritative look and feel when the audience or material calls for it. Or they can provide a “touchstone” and make the course more personal for learners who otherwise may not enjoy computer-based training.

Have you ever taken or created a course with a learning agent? What was the agent’s purpose? Did using it achieve the goal?

Stay tuned: Learning Agents, Done Well

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