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The hospital I’ve been visiting lately has a great HIPAA job aid for its nurses and doctors: All of the public computers (such as at nurses’ stations) have screensavers with animations and text reminding them how to stay HIPAA compliant.

What a neat way to meet your learners literally where they are, at the moment they need the information. (Clearly, if a patient like me can see these screens, this is a major potential point of failure for privacy regulations!) I’m sure they do regular compliance training, but this seems like a useful year-round reminder, even if it blends into the background over time.

(And the cynic in me gets the last word: Good way to CYA, too.)

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Last month I posted Jesse Schell’s vision of an augmented-reality future, and it generated more buzz than anything I’ve posted previously — mainly because of the Orwellian implications.

A few weeks ago I came across a very different vision of saving the world through games, one that appealed to me more because positive behavior change is viewed as — and shown to be — a long-term effect rather than something you do at the moment for a gold star or a number of points. It was also mind-opening to me as a gamer who is very aware of the time and effort spent… some say wasted… in online games. And this week’s #lrnchat reminded me that I hadn’t posted it! Doh!

If you haven’t seen it, you definitely want to. Here is Jane McGonigal’s incredible TED Talk, Gaming Can Make a Better World.

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Jealous!

Looking ahead to the conferences happening this summer, the one I’m probably most sorry to be missing is Learning Solutions Conference and Expo 2010.

But just because I can’t go doesn’t mean I can’t window-shop! So, completely ignoring my word count, here are the sessions I would be trying to decide between if I were in Orlando today:

Using Web Analytics to Track the Use of Formal and Informal Learning – Lots of us try to avoid our LMSs, but then we don’t get good tracking on how many customers we’re serving. Analytics could bridge that gap and I do use Google Analytics for websites I manage… but I don’t know a lot about using it inside a company’s intranet, which it seems like you would have to do.

The Role of Standards in Supporting Innovation in e-Learning – This might be a little basic for me, but I’m really interested in the work that LETSI is doing.

Creating Game-like Engagement without a Game Designer’s Budget – I’m a big believer that it’s the creativity behind the game — and the understanding of what makes a game good — that makes it exciting… not the multimedia. It sounds like this session is aimed at the right ideas.

Assessing e-Learning Results: Fundamentals, Myths, and Special Opportunities – I like that Will Thalheimer focuses on research-based solutions, so I tend to be interested in pretty much anything he has to say.

Project Management for Rapid e-Learning Projects – Project management has always been a challenge for me… not so much because I’m bad at it (hopefully), but more because I’d like to be better so that I could spend less time doing it.

Improving Systems Training by Adding Informal Learning – See comments on Will Thalheimer’s session above.

Distributed Learning: Rethinking Design to Encourage Advanced Performance – I’ve spent a lot of effort over the last year trying to change from designing learning “events” to designing solutions that meet learners’ needs over time. Interested in what Clark Quinn has to say on the topic… his perspective is usually a very interesting one.

Creating Media Like a Pro: Tips and Tricks for Audio and Video Development – And as much as I like to contemplate theory and learning strategy, I’m part of a very small shop and that is just getting its feet wet in video development. Some nitty-gritty tips would be good, and I always pick up good stuff from Diane Elkins’s presentations.

Advanced e-Learning Technology Architecture: Moving Beyond Course Delivery – Again, just interested in how technology supports — and limits — learning delivery.

Creating Value in e-Learning Design through Effective Instructional Feedback – I also usually learn a lot from Allen Interactions’ classes and sessions, though this one might not be much that’s new after taking both of their Elearning Instructional Design classes from ASTD.

On the upside, I guess I don’t actually have to decide between these, since I won’t be there. Did you pick any of these? How were they?

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Trainlets!

because they're short

because they're short. duh.

At KC-ASTD’s tech conference last fall, I attended a session by Sue Maden and Tony Maden on elearning pieces they’ve created at Burns and McDonnell. Some were Flip videos, some were screencasts, and some were interactive. Each took around 2 minutes. The whole point was to access the information just-in-time, so they weren’t serving them through their LMS.

Sound familiar? It did to me… We started doing something similar at my company this past year. We call them “trainlets”, and I’m going to get skewered in #lrnchat for spreading new terminology in our field, but the name has caught fire at my company, unlike “CBTs”.

I didn’t invent the term, but here’s what it means to me:

  • <5 minutes
  • usually not interactive, but can be
  • probably not delivered through the LMS

Are you doing something similar? What do you call them?

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Photo: brunkfordbraun via Flickr

Photo: brunkfordbraun via Flickr

Just something to share…

I’ve found that IDs love to learn; not only is it sort of part of the job description, being exposed to others’ brilliant ideas can help foster your own creativity, as well.

A few days ago, Mashable.com posted this list of the “Top 7 Places to Watch Great Minds in Action”. You’ve probably heard of TED, but I’d bet at least one of the others on the list are new; they certainly were to me.

Keep learning!

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I think the ego is a white elephant in the training world. I rarely hear this discussed and I have no stats to back it up, but hear me out.

By showing up for training, we admit to the instructor that we’re not experts. Before that, we have to admit the same to our bosses –– in fact, we often have to make a case for how un-expert we are and how it’s hurting the company. And even before that, we have to admit it to ourselves.

That could be tough on the ego, and if your corporate culture is ego-driven, such admissions may be unconsciously (or actively) discouraged. And what about if you’re in a profession in which being an expert is baked into the job description?

Do you agree? And as workplace learning professionals, is this within our influence?

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My mind has been on authoring technology lately. Specifically, how do I work around this tool’s shortcomings, or bend this one to my will?

These problems need attention, but it seemed like a good time to balance things out with a little Choose Your Own Adventure.

Choose Your Own Adventure #22, Tattoo of Death!

Choose Your Own Adventure #22, Tattoo of Death!

CYOA, if you’re not familiar, is a series of young-adult adventure books that allow the user learner reader to make decisions for the main character by turning to different pages in the book. Each decision may lead to success… a new decision… or certain death. They’re incredibly engrossing, and they made many a long, childhood car ride bearable for my sister and me.

I use them to illustrate the concept of branching in an ID class I teach; they’re also a great reminder that creating interactivity requires creativity… not necessarily fancy technology.

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Illustrations deserve their own discussion; they’re my recommendation because they’re highly editable.

Angela, one of our recent stars. $18 for her files and 100% worth it.

Angela, one of our recent stars. $18 for her files and 100% worth it.

You can use clipart (and if you do, check out Tom Kuhlman’s now-classic post on clipart editing). For learning agents, though, one or two on-screen personas get a lot of focus and need to represent a wide range of behaviors, so clipart may not cut it.

For my money/time, I buy pre-made illustrations. The regular stock photo sites have illustrations, but the best collection I’ve found for learning agents is cartoonsolutions.com.

Most of their characters are elearning-appropriate and they come with various poses and mouths (meant to animate speech, but I also use them as facial expressions). I buy Flash versions and use Illustrator to edit them for stills. Add audio from a popular CSR, and you’re golden.

I’m still looking for more collections — any recommendations?

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For small shops, part of the difficulty of creating learning agents is developing media. I prefer using still images (photos and illustrations — more on those tomorrow) rather than animations and video.

Stock image from iStockphoto. Or Fotolia.

Stock image from iStockphoto. Or Fotolia.

Some IDs take their own pictures for greater authenticity, sometimes using coworkers. Some avoid this because of the possibility that it will distract learners (and the possibility that someone will leave — or change appearance — and create rework).

If you prefer stock, here are a few sites where you can get suitable images:

1) istockphoto.com, bigstockphoto.com, and fotolia.com have decent collections, often searchable by model so that you can judge whether all poses you need are available. Lots of their images can be found on any of these sites.

2) narratorfiles.com has larger collections of images, more focused on training purposes.

Do you use stock images or take your own? Why? Favorite sources?

Stay tuned: Get Your Own (Using Illustrations)

For small shops, part of the difficulty of creating learning agents is developing media. I prefer using still images (photos and illustrations — more on those tomorrow) rather than animations and video.

Some IDs take their own pictures for greater authenticity, sometimes using coworkers. Some avoid this because of the possibility that it will distract learners (and the possibility that someone will leave — or change appearance — and create rework).

If you prefer stock, here are a few sites where you can get suitable images:

1) istockphoto.com, bigstockphoto.com, and fotolia.com have decent collections, often searchable by model so that you can judge whether all poses you need are available. Lots of their images can be found on any of these sites.

2) narratorfiles.com has larger collections of images, more focused on training purposes.

Do you use stock images or take your own? Why? Favorite sources?



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When I was a software trainer, the most common question learners asked was how to remove Clippy/Clippit, Microsoft’s annoyingly interruptive Office Assistant. But he had good qualities. Clippy was a help agent; as such, he was designed to respond to the user’s questions and needs. What if our learning agents also acted as portals for help, in addition to making emotional connections as we’ve discussed this week?

learningagent04

Clippy at his best: responding, not interrupting

Thinking about ways to use an interactive learning agent (searching documentation on the intranet, linking to resources inside the course and on the Internet, providing contact with a trainer and help desk), I realized I’ve implemented these in e-learning before — just not using a persona interface. Tom’s comment this week suggested further uses still — exciting ones that probably involve LMS integration, that inspire me to ask:

Without technological barriers, what would you do?

Stay tuned: Get Your Own Learning Agent

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“Post” script: Many apologies for the feed weirdness this week. I decided to actually go on vacation while I was on vacation, and I forgot to tell my blogging software. Lo siento, je suis désolé, ani mitzta’eret, ich entschuldige mich. (Yes, I’ve decided this paragraph doesn’t count in my word limit.)

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Recently I received a sample e-learning course on preparing for a pandemic. It was primarily presentation of factual content, and it included an on-screen, animated agent with voice narration. It’s a counter-example to the one we saw yesterday. Here are the issues I had with it:

  • The narrator introduces the topic but doesn’t reappear after that first screen (within the first lesson), so she doesn’t provide any sense of continuity.
  • She doesn’t have a name or personality, or any emotional impact on the course.
  • The animation doesn’t add anything compared to just using images; in fact it adds movement, which distracts from the onscreen text.

At least it was short. That sounds facetious, but it’s a virtue that many courses don’t have… particularly when they’re showing off cool toys like animated characters.

Stay tuned: Another Agent To Learn From

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The best example I’ve seen of a learning agent in action (Course Demo — free account creation required):

learningagent2

The learning agent from Allen Interactions' anti-terrorism course

The course teaches police officers and dispatchers how to identify and respond to terrorism threats. The initial content presentation is made by a learning agent.

Why I think it’s effective:

1) The agent’s appearance and voice are spot-on authentic; I suspect the developers used a real cop. Good call… I couldn’t see a namby-pamby voice talent impressing this audience.

2) Images and narration are used, which are every bit as effective as video, without the hefty bandwidth requirement. Also, making changes will be much easier than with video.

3) Since it feels like we’re in a classroom, the designers gave the agent good presentation skills. It’s not super-thrilling, but he’s not merely reading his slides to us.

Your thoughts? More examples?

Stay tuned: Learning Agents, Done Poorly

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It seems like I’m seeing more and more courses with learning agents these days, so all this week, I’ll share some examples and thoughts.learningagent1

Learning agents are characters that reside on the screen and deliver course material, much the way an instructor would in instructor-led training.

They can bring life and energy to a dry, boring topic. They can provide an authoritative look and feel when the audience or material calls for it. Or they can provide a “touchstone” and make the course more personal for learners who otherwise may not enjoy computer-based training.

Have you ever taken or created a course with a learning agent? What was the agent’s purpose? Did using it achieve the goal?

Stay tuned: Learning Agents, Done Well

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Great post from The Rapid eLearning Blog, on why job-seekers should have an e-learning portfolio.

rapidelearningblog

Here, thoughts to help get it done…

Ideas. Instructional designers generally don’t create because they get thunderbolts of inspiration; they create because they get assignments. A friend of mine who offered her talents pro bono to a local charity now has a portfolio piece and a great client recommendation.

Also, consider redeveloping old work projects — without proprietary info and with the cool ideas your budget/timeline/boss wouldn’t allow the first time.

Software. You know about educational discounts and trials. If those won’t work, record a PowerPoint presentation that simulates branching or invest in one application that you can use to create several kinds of projects.

If you focus more on design than development anyway, partner with a student/out-of-work multimedia developer. Violà, portfolio pieces for both of you!

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